The Annual BiblioTECH Licence and Support Agreement entitles the licensee to:
Help Desk Support
The Help Desk is open to receive telephone calls between 9 am and 12 noon on public school days. When the Help Desk is unattended, support is available via email at firstname.lastname@example.org.
Updates and Upgrades
BiblioTECH is under continual user-driven development and we release updated versions on a regular basis. Updates and upgrades are important not only for enhanced features but also for compatibility with the ever-changing Microsoft Windows operating system and with the other systems BiblioTECH interacts with. The installer for the latest release version can be downloaded from here. The Licence and Support Agreement entitles you to install the latest version of the software at any time during the agreement period.
The BiblioTECH Web site will provide you with the latest information, FAQs and access to the latest version of BiblioTECH software.
BiblioTECH Additional Software
BiblioTECH Additional Software is only available if support is current.
Call-Outs and Training
Annual support does not include call-outs or training. If a visit is required, charges will apply. Please see here for more details.
Expired Annual Support
If your Annual Licence and Support Agreement has expired then BiblioTECH will enter a protected 'read-only' mode whereby several modules will become disabled and only existing data will be accessible. This means you can still access your system but no new entries can be added or any existing records altered.
Please note that to renew your support you will be charged one and a half (1.5) times the rate of all your lapsed annual support fees plus the current outstanding annual support fee.