Annual Licence and Support Agreement - BiblioTECH Library System

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Annual Licence and Support Agreement

Product

The Annual Bibliotech Licence and Support Agreement entitles the licencee to:

  • Help Desk Support
    The Help Desk is open to receive telephone calls between 9 am and 12 noon on public school days.
    When the Help Desk is unattended, you will be able to leave a message on our answering service which will also detail alternative methods of contact.

  • Updates and Upgrades
    BiblioTECH is under continual user-driven development and we release an updated version o
    n a regular basis.
    Updates and Upgrades are important not only for enhanced features but also for compatibility with the ever-changing Windows operating systems and with the other systems BiblioTECH interacts with.
    The installer for the latest release version can be downloaded from the Bibliotech website.
    The Licence and Support Agreement entitles you to install the latest version of the software at any time during the agreement period.

  • Website Access
    The BiblioTECH Web site will provide you with the latest information, FAQs and access to the latest version of BiblioTECH software.

  • BiblioTECH Additional Software
    BiblioTECH Additional Software is only available if support is current.


ON-SITE VISITS
Annual support does not include on-site visits. If a visit is required, charges will apply. Please contact us for more details.

EXPIRED ANNUAL SUPPORT
If your Annual Licence and Support Agreement has expired then none of the "Additional" services will be available to you, and program installs, updates and upgrades will not work at your site.  
NB   To renew your support you will be charged one and a half (1.5) times the rate of all your lapsed annual support fees plus the current outstanding annual support fee.

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